1. What happened to the online ordering through your web site?
We no longer offer online ordering of our products. It was not utilitized enough to keep as an option for our customers. We apologize for the inconvenience and are more than happy to take your orders via fax (425) 637-5083, or phone (425) 455-1020.
2. What supplies are we required to purchase in order to receive free rental/maintenance of our coffee equipment?
Pot O’ Gold asks that you purchase everything relating directly to the coffee brewer. These products are:
- Regular and Decaf* Coffees
- Creamers
- Sugar
- Sugar Substitutes*
- Stir Sticks
- Cocoas*
- Cider*
- Tea*
- Instant Soups*
3. How is the coffee packaged?
You have the option to order in bulk or in pre-packed portions (enough for one pot each). If you order in bulk, the packaging will vary depending on the roaster, but is always charged per pound.
- Java City/Caravali Drip Coffees – 2 lb. Bags
- Caravali Flavored Coffees – 12 oz Bags
- Peet’s – 1 lb Bags
- Pura Vida – 5 lb Bags or 1 lb. Bags
- Tully’s – 5 lb Bags or 12 oz. Bags
- Starbucks – 1 lb. Bags
- Café Vita – 1 lb. Bags
- Torrefazioni – 12 oz. Bags
- Java Trading – 2 lb. Bags
- Tony’s – 2 lb. Bags
4. I have an item on back-order, when will I receive it?
If something is on back-order, it is because we were currently out of stock of that item. We always send out back-orders ASAP, usually within just a couple days of the delivery, but it shouldn’t take more than a week. We often will UPS a backorder so that you can receive it as quickly as possible.
5. What do I do if I run out of something before my delivery day?
If you have run out of a product or are getting ready to, just give us a call at (425) 455-1020 and we can arrange an off route delivery or even UPS supplies for next day delivery.
6. What are my different ordering/delivery options?
We have three basic systems for ordering and delivery. We have labeled them as Inventory Systems #1, 2 or 3.
| • The Inventory #1 System is when we create a standard list of products that the driver will bring with him on each scheduled delivery day. He will not leave the entire order every time, but instead do an inventory of your products and then deliver only what is needed. For instance, your standard order for sugar is 5 cans, each delivery he will bring 5 cans with him, but if he sees that you still have 3 left in stock, he will only leave 2 more, to bring you back to your standard amount of 5 cans. |
| • An Inventory #2 System is very similar to #1, but instead of bringing all the product on your delivery day, the driver comes to take inventory 2-3 days prior to your scheduled delivery day and returns with only the product needed. |
| • With the Inventory #3 System, the customer places the order directly. You will receive a reminder call the day before your schedule delivery and will have until the end of that day to submit an order via phone, fax or email. |
7. What do I do if my delivery is wrong, or if I have been
over/under stocked?
If you ever have concerns that your delivery was made wrong or you received an incorrect amount of product, please contact us right away. One of our staff members will work thru all the details and make the necessary arrangements to rectify the situation.
8. We need extra coffee carafes and/or jars;
do we have to purchase these?
If you ever need extra jars or carafes, just call and let us know. We will provide them for you to use, at no cost. The same goes for brewing equipment. If you ever need an additional station set-up, just call and we will make the arrangements.
9. My machine isn’t working right, what should I do?
If your machine is malfunctioning or will not brew at all, please refer to the troubleshooting sign on the side of your machine. If none of the problems match yours, or if the solution does not work, just give us a call at (425) 455-1020 and we will send a technician out as soon as possible. We will try to answer all calls on the same day and within four hours. If there are special circumstances that require more time, we will let you know right away.
10. I thought that our brewing equipment was free, why did I receive an equipment rental charge?
Your brewing equipment is free of charge. If you have received an equipment rental invoice it is because you have chosen to use our water filtration system. There will be a monthly rental charge for the cooler and a charge for the filter replacement at the time of exchange. We will always maintain both the coffee brewer and the water cooler at no cost.
